Privacy Policy

1. INFORMATION WE COLLECT AND HOW WE USE THEM:

Generally, our purpose for collecting personal information is to provide a personalized, useful and efficient service to you. To that end, we collect and use accordingly the following information:

We collect and store personal information including your name, email address, username and password, shipping address, billing information, and phone number when you register for a Tiron account, use the Tiron Services, shop online, sign up for offers, or communicate with us. If you register your device, we also collect information about your Robot, such as the device ID, serial number or product code. We may also collect personal information when you send us an email, or provide us with comments, chat message and opinions on our Website or through our Service.

We indirectly access your personal information (such as your email address, and profile information) through third party social networks or authentication service when your login to our websites through them. The data we receive from these third party services is dependent upon your privacy settings with the social network. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to our website or Service

We use this information to operate, maintain, and provide to you the features and functionality of the Service, to process and ship orders, to provide customer service and to communicate directly with you, such as to send you information about your orders, product sales, special offers and new site features. You can control your receipt of email by visiting your Account page on our Website or through the App. We may also send you Service-related emails or notifications (eg., account verification, order confirmations change or updates to features of the Service, technical or security notices). You may not be able to opt-out of Service-related e-mails. For more information about your communication preferences, see ‘Your Choices Regarding Your Information’ below.

Information We Collect from Registered Devices Equipped with Smart Technology:

Our Robots are equipped with smart technology which allows the Robots to transmit data wirelessly to the Service. When you register your Robot with the online App, we collect information about the Robot, such as the Robot name and device number and information about the Robot and/or App usage, feature usage, in-App transactions, technical specifications, crashes and other information about how you use your Robot and the Product App. For example, the Robot could collect and transmit information about the Robot’s function and use statistics, such as battery life and health, start and stop times and the number of missions.

Certain Robot models are equipped to collect information about the environment in which the Robot is deployed. For example, the Robot collects information about its movement throughout the environment to create a location ‘map’ of the space accessible to the Robot. The spatial map is a digital representation of the Robot’s domain and does not include recognizable images from the location environment. To create the map, the Robot converts computer-vision images to abstract features and landmarks to generate a spatial representation of the Robot’s territory indicating the presence of objects, obstacles, floor coverings like carpet or tile, Wi-Fi signal strength and dirt detection

We use this information to collect and analyze statistics and usage data, diagnose and fix technology problems, enhance device performance and improve user experience. We may use this information to provide you personalized communications, including marketing and promotional messages, such as emails providing product order information when your device indicates a battery needs replacement. We consider location mapping data to be sensitive, confidential information and we do not share this information with third parties for marketing purposes.

Our Robots do not transmit this information unless you register your device online and connect to Wi-Fi, Bluetooth, or connect to the internet via another method. It is possible to use our smart technology Robots without Wi-Fi or Bluetooth data transmission, simply by disconnecting your Wi-Fi or Bluetooth from the device or by never connecting it at all. You can also choose through your settings in the App to not have location mapping data transmitted to us.

Information collected automatically:

We and our third party service providers may collect certain types of usage information when you visit our Website or mobile Apps, read our emails, or otherwise engage with us. We use this information to enhance and personalize your user experience, to monitor and improve our websites and services and for other internal purposes. In some instances, we and our third party service providers may combine this usage information with personal information. If we do combine any usage information with personal information, the combined information will be treated by us as personal information.

We typically collect this information through a variety of tracking technologies, including cookies, web beacons, embedded scripts, location-identifying technologies, file information and similar technology (collectively, ‘tracking technologies’). We and our third party partners, use tracking technologies to automatically collect usage device information, such as:

Information about your device and its software, such as your IP address, browser type, Internet service provider, device type / model / manufacturer, operating system, date and time stamp and a unique ID that allows us to uniquely identify your browser, mobile device, or your account and other such information. We may also work with third-party partners to employ technologies, including the application of statistical modeling tools, which permit us to recognize and contact you across multiple devices

Information about the way you access and use our Service:

For example, the website from which you came and the website to which you are going when you leave our Website, the pages you visit, the links you click, whether you open emails or click the links contained in emails, whether you access the Website from multiple devices and other actions you take on the Website.

Information about your location:

Including GPS coordinates (eg., latitude and/or longitude) or similar information regarding the location of your mobile device, or we may be able to approximate or infer a device’s location by analyzing other information, like an IP address.

2. SHARING INFORMATION WITH THIRD PARTIES / THIRD PARTY TRACKING AND PRIVACY POLICIES:

We may share your personal information in the instances described below. For further information on your choices regarding your information, see the ‘Your Choices Regarding Your Information’ section below.

Other companies owned by or under common ownership as Tiron, which also includes our subsidiaries (i.e., any organization we own or control) or our ultimate holding company (i.e., any organization that owns or controls us) and any subsidiaries it owns. These companies will use your personal information in the same way as we can under this Policy;

Third Party vendors, affiliates and other service providers that perform services on our behalf, solely in order to carry out their work for us, which may include identifying and serving targeting advertisements, providing E-Commerce Services, content or service fulfillment, billing, web site operation, payment processing and authorization, customer service, product service / installation service or providing analytics services.

From time to time, with selected third parties whom we think may offer you products or services you may enjoy;

Third Parties at your request: For example, Tiron permits third parties to develop apps and tools which interact with our Robots, including, for example, Amazon Alexa and Google Assistant. If you choose to utilize a third party app or service, we will permit the third party to collect information from your Robot. Please note that Tiron does not control the data collection and use practices of these third parties. You should carefully review the third party privacy policy and other documents.

Other parties in connection with any company transaction, such as a merger, sale of all or a portion of company assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party or in the event of bankruptcy or related or similar proceedings; and

Third Parties as required to (i) satisfy any applicable law, regulation, subpoena/court order, legal process or other government request, (ii) enforce our Terms of Use Agreement, including the investigation of potential violations thereof, (iii) investigate and defend ourselves against any third claims or allegations, (iv) protect against harm to the rights, property or safety of Tiron, its users or the public as required or permitted by law and (v) detect, prevent, or otherwise address criminal (including fraud or stalking), security or technical issues

We may also share information with others in an aggregated and anonymous form that does not reasonably identify you directly as an individual.

For the third parties that you may access and use in conjunction (including, social media networks), including as a link from our website, with the use of our Services, their own privacy policy has to be reviewed and consented by you. We do not accept responsibility or liability for their privacy policies.

The Services may, from time to time, contain links to and from third party websites of our partner networks, advertisers, partner merchants, retailers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.

3. YOUR CHOICES REGARDING YOUR INFORMATION:

Access, correct and update personal information: You can access, correct and update certain personal information that you have provided to us by clicking on ‘My Account’ on our website.

Marketing communications: You can click the ‘unsubscribe’ button on any promotional email communication we send you. Note that you may not be able to unsubscribe or opt-out of non-promotional messages regarding your account, such as account verification, order confirmations, change or updates to features of the Service, or technical and security notices.

Device collection: You can control or stop the collection of usage data from your registered Tiron device by disconnecting your Wi-Fi or Bluetooth from the App, for example, by changing your Wi-Fi password. Please contact us at info@tironworld.comif you have questions about disconnecting your Robot.

Online Advertising: You may be able to avoid the collection of information through some cookies or other tracking technologies by actively managing the settings on your browser or mobile device. Please review the technical information for your browser or mobile device for instructions on how to delete and disable cookies and other tracking / recording tools. Please note that some advertising opt-outs may not be effective unless your browser is set to accept cookies. Furthermore, if you use a different device, change browsers or delete the opt-out cookies, you may need to perform the opt-out task again. You may also be able to limit certain interest-based mobile advertising through the settings on your mobile device by selecting ‘limit ad tracking’ (iOS) or ‘opt-out of interest based ads’ (Android).

Data Retention: You may contact us at info@tironworld.com and on your request your personal information shall be deleted from our systems. We reserve the right to de-identify your personal data, including information about Robot and Service usage and to retain your anonymized information for our own records.

4. SECURITY AND STORAGE OF INFORMATION:

Tiron cares about the security of your information and uses physical, administrative and technological safeguards to help to preserve the integrity and security of all information we collect and that we share with our service providers. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations. If you wish to change your password, or if you become aware of any loss, theft or unauthorized use of your password, please contact us at info@tironworld.com.

By consenting to this privacy policy, you agree to your data being stored in our servers in or outside India and in third party servers that may be outside India and also be subject to their data protection laws.

At Tiron, we place utmost emphasis on the security of the information you share. We have adopted the best data security practices in the industry to protect and safeguard your information. However, we cannot say with certainty that your data will always be protected. There may be breaches outside the control of Tiron.

In case of a breach, we will inform you and the Data Protection Authority in your jurisdiction, as the law demands, about the incidence of breach at the earliest.

5. CHILDREN PRIVACY:

The Services are not directed to persons under 18 and we do not intentionally collect or maintain information from persons under 18. If you become aware that personal information about a person under 18 has been provided to use, please immediately contact us using the details below.

The privacy policy assumes that children below the age of 18 are represented by their legal guardian.

6. UPDATES TO THE PRIVACY POLICY:

We reserve the right to modify this Policy from time to time. If we make any changes to this Policy, we will send an update to your email. The ‘Last Revision Date’ provided below can be the reference for the most recent change

7. OUR APP MAY GRANT FOLLOWING PERMISSIONS DURING THE USAGE PERIOD:

We need permissions for the following authorities in the App, which are used to enable features of the App and will not be used for other purposes. We will get the agreement of the user before acquiring the related permission.

1. During the using of App, the App need to have the permission for file storage, file read and write which used to store or cache business data to the mobile phone, eg: caching photo of user and interface data.
2. During the using of App, the App need to have permission for connecting to the network and Wi-Fi capturing network information to establish network connection between App and device.
3. During the using of App, the App need to have the permission for recording audio, using camera, obtaining local photo album which used to modify the photo of user, provide feedback in the App, also camera device need those authorities.
4. During the using of App, the App need to have permission for obtaining location or GPS, modifying system setting, changing Wi-Fi status and capturing Wi-Fi information to establish network connection between the App and the device.
5. During the using of App, the App need to have the permission for call to initiate the call in help center.

8. CONTACT US

If your query / complaint is not resolved and needs to be escalated, the customer may contact our Grievance Officer in case he / she is not satisfied with the resolution provided by our Customer Support Team. A reference ID generated during initiating a request / complaint should be provided while contacting the grievance officer.

Here are the details of the Grievance Officer -

Contact:     Sudharson. N

Phone:       80560 16733

Email Id:     info@tironworld.com.

9. EFFECTIVE DATE:

The Policy shall be effective from 15.12.2024.

At Tiron, we value your privacy and are committed towards protecting it. We do not engage in trading your personal or identifiable information for our monetary gain. Any information you give us is held with the utmost care and security. This information is collected primarily to ensure we are able to fulfill your requirements and to deliver you a truly personalized shopping experience. When you purchase products from Tiron or register with us for any services, you have the option of receiving e-mails regarding updates about special offers, new products and new services. We are also bound to cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.

We may share non-personal, non-individual statistical or demographic information in aggregate form with our marketing partners, advertisers or other third-parties for research and advertising purposes. In other words, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product. As a continuing policy of product improvement at Tiron, the design and specifications are subject to change without prior notice. This Privacy Policy can be changed at the sole discretion of Tiron from time to time. In case of any concern about your privacy, please write to us at info@tironworld.com and we will respond to you immediately.